Write a customer review. Most helpful customer reviews on Amazon. June 6, - Published on Amazon. Verified Purchase. The author takes the skills he uses in business and shows you how to apply them to marriage. Overall, it's a great idea.
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It's easy to take your wife and children for granted, which you'd never think of doing to a customer. So the author advises to treat your family like you would a customer. He explores the application of business plans, SWOT analyses, branding, integrity, and communication to family life.
All in all, a great idea. The book gets a little wordy at parts. How many times do you need to write "turn your cell phone off around your wife"? And the last couple chapters read like the author was trying to fill up pages with repetition and stories. But overall, it's a good book and I recommend it. Treat family like customers!
February 28, - Published on Amazon. The title gives away the just of it. Great idea, but could have been an article. Worth buying to skim. Great idea and chapters one and two. June 24, - Published on Amazon. Treat Me Like a Customer has helped me to reevaluate the way that I respond to needs of my family. By framing my interaction with family members by using the metaphor of customer service, I can immediately recognize when I am short changing my family and correct course swiftly.
There are four things you need to be competent in, to be successful: Technical Competency, Management Competency, Technological Competency, and Leadership Competency. What are you doing today which will make you more competent in these four areas a year from now? Do you hire too fast and fire too slow? Be careful whom you hire and promote. They are your company, they are your brand. Forget Annual performance reviews for management if you want to have a really great organization.
Would you really tell one of your children that they have not achieved the highest rating like their brothers and sisters have? The best way to develop others is to coach, counsel and provide recognition, appreciation and encouragement everyday. Just write a paragraph or two on what they do well and what they do not do well from your perspective. If you tell a high percentage of your people they are average you pretty much lose their commitment. The difference between interest and commitment is huge. The main problem with performance reviews for management is that the boss usually has the least knowledge of the true performance of their direct reports.
Leadership Thoughts - Lee Cockerell
If you must have performance reviews then let the direct reports rate their manager and give him or her their merit increase and bonus. Now that would make a lot of bosses behave themselves and cause them to become a lot better leaders. Remember you have a reputation.
In fact you have many reputations. You have a reputation with every single person who knows you. That is why you really have to pay attention to being a great leader. You really do have to watch what you say and do as they are watching you and judging you every second of every day. You the leader has a whole lot to do with your fellow team members either being interested in their paycheck or committed to the vision and mission of your organization. Commitment means they will go all the way. Interest means they will usually show up at the workplace.
Do you have a plan that is clear and mathematically accurate for your retirement? People ask me what I worry about. I can tell you one thing I worry about is: how disorganized people are. Take a management course. Your credibility and reputation are at stake. It is always the person who is the busiest who volunteers. These people have a personal management system that enables them to take on multiple responsibilities. What personal system do you use?
Most people manage their organizations business better than their personal life. At work they have systems and operating guidelines. Often in their personal lives they have no system for organizing their goals and responsibilities. A good time management course can solve this.
Recognition, appreciation and encouragement are the free fuels which power human performance and we all always have a full tank to give to others. Gasoline may cost a lot but this fuel we call recognition, appreciation and encouragement costs nothing. Burn lots of it everyday. If no one wants to see you, that is a bad sign and probably the beginning of the end for your reputation as a great leader.
Find out why and correct the problem. I can tell you one thing, and that is in every job I had as a young person, I thought I was underpaid, underappreciated, and many other unders unders is a new word I made up … But one thing I received was great experience, which paid off big time in the later on.
In my life there is nothing more valuable than my time… so when I give it to people, I feel like I am giving them something of value. To put it more simply, workplace. Inclusion is making sure that everybody matters… and that everybody knows that he or she matters. This is the leaders main responsibility. If every one of us creates the right environment, then the whole environment will be healthy. YOU—as the leader—is the one we are counting on to be a great leadership environmentalist.
There is no concept which fits every decision you will be faced with in your life. Experience and involving others will become your best friends in decision making. Learning from the past is one of the best ways to improve the future.
No experience or lesson is learned without reflection. Think everyday about yesterday.
Sometimes you just have to stick your neck out and test your authority in life if you want to make a difference. Make sure every individual you lead clearly and completely understands what he or she is responsible for, what level of authority they have and how he or she will be held accountable.
This includes your children. You are paid part of your salary for your opinion. Invest nothing… And you get nothing… Invest a lot… and you get a lot Develop your people. One thing is for sure… Unless you try things, you will never know if they would have worked or not. Education is the key way to achieve improved results in anything you want to accomplish so making sure everyone is trained properly is vital… but like anything, it is what you do with what you have that matters. We have got to continue to educate ourselves and our teams so they have the knowledge to make the right decisions and to lead effectively.
Know when to be a leader and when to be a follower. Lead as you would like to be led, and follow as you would like to be followed.
Decide what you want to be remembered for. This will guide your decisions in your professional and personal life. Remember one thing: You cannot over recognize people for being great. Positive recognition, appreciation and encouragement are the fuels which propel people to greatness.
It is unlikely that any of us are ever feeling over appreciated, especially in the workplace. If you really want to learn something and become an expert then go see it with your own eyes, then do it and finally teach it to others. In many or most situations, there is often more than one answer, and the second one you come up with might be better than the first. Frances Hesselbein. Leadership is about integrity, honesty, character and inspiration. Management is about how to do things. Leadership is picking the right things and management is getting them done. It is always the person who is the busiest who raises their hand to volunteer.
They have learned how to practice good time management. Are you one of those people? American is home of the free because of the brave. Support our troops. Without our military we would not still be a democracy after years. To put it even more simply, workplace inclusion is making sure that everyone matters and they know it. It is your job as a leader to make sure they know they matter. If you are in an unhealthy environment set a date by which it must be a whole lot better or leave.
Sometimes you just have to stick you neck out and test your authority… if you want to make a difference. There is no concept or decision model that fits every decision you will be faced with in your life. Be prepared to use your best judgement and to use it quickly.
Are you reliable? Do you do what you say you are going to do? If you know what your are trying to do, then it is a lot easier to do it. Make sure you clearly understand what you are trying to do before you begin. What do you really want the outcome to be. Have you thought about the consequences? Make sure that every individual clearly and completely understands what he or she is responsible for, what level of authority he or she has, and how he or she will be help accountable.
Invest nothing… and you get nothing. Invest a lot… and you get a lot. What are you investing in right now.
Treat Me Like a Customer: Using Lessons from Work to Succeed in Life - eBook
You time helping others is a great investment. One thing for sure is that unless you try things, you will never know if they would have worked or not. Education training is one of the key way to achieve improved results in anything you want to accomplish so making sure that everyone is trained properly is vital and one of the best uses of your time. We have to to continue to educate train ourselves and our teams so they have the knowledge to make the right decisions and to perform effectively …but like anything, it is what you do with what you have that matters… If you know something, teach it to others.
Ask the people doing the work and the customers doing business with you for their opinion. They all know more that you do. When you are organized, you can do more. People ask me what I worry about, and I can tell you that one thing that I worry about is; how disorganized people are. The main reason is that people have routines and organized systems and checklists at work but none at home. They usually do a better job with the company finances than they do their own. Remember, Everyone is important. You need everyone to be committed to be successful.
The better you treat your employees, the better they will treat you and your business. There is a big difference between training and development. Anybody can train you, but only someone who cares about you can develop you. Always tell the truth, even if it means admitting a mistake; as we learned from Watergate and other scandals, actions are usually forgiven, but cover-ups are not.
Walk through employee and customer areas several times a day, especially at the beginning of the day. You will find many things that need your attention before your customers arrive. Find ways to create comfortable relationships with everyone in your workplace.
Understanding the Pros and Cons
The better they know you and the more often they see you, will give them the courage to tell you the truth about the business. And every leader needs all the help they can get. Dig deeper, and deeper still, until you learn the whole truth. The first answer is usually not the whole answer. When you deal with your team members, demonstrate care, consideration, respect, sensitivity, and confidentiality.
Learn to read between the lines of what people tell you. There is usually always something more they want to tell you, but might not, unless they trust you and you encourage them. They were not on top of their responsibility. Manage your culture and environment. To manage means to control.
Great leaders keep their environments under control in all parts of their life. Make sure you are communicating with your staff frequently as these are troubling times for most people. Tell them the truth and they will trust you.