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50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition by Paul R. Timm - Read Online
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Βιογραφία συγγραφέα: Timm Paul R.
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Paul R. While there are 50 ideas, I have only been able to get through the first 25 in my classes. In time, I will add and finally finish the other half.
I like to use this as a warm up or as a weekly ongoing discussion about customer service as seen through the customer's eyes, the employees, and the manager or owner of the business. Important: Although it uses a book and it can be expensive for a school to buy a class set, this is also a good chance to read this aloud to your students as practice for the CCSS standardized test that includes an auditory section!
100 Powerful Ways To Win & Keep New Customers
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